Servalien is managed by Icefoxcommissions/Whitefoxworks. For any and all concerns, questions or commission inquiries, please contact her directly. Please let her know you are contacting in regards to a commission with Servalien!
You are required to read my Terms of Service before purchasing art or trading with me. By proceeding to commission or trade with me, you are agreeing to all of the points outlined in my Terms of Service statement. Please read carefully and thoroughly, as important information is discussed. Last revised: June 2019
What I will draw:
SFW and NSFW
Trans and other LGBT characters
Polyamory / Nonmonogamy
Vent / Sad Themes
Ask me about others
What I will NOT draw:
Characters described by slurs (cboy/tr*p/h*rm)
Cars and other vehicles (Ask.)
DISCLAIMER: Some of the stuff listed above are not actions I condone in real life whatsoever. Art =/= Real life. Nor does anything I draw reflect on me and my personal interests.
Most of the time, I will work oldest to newest by date of commission. See below for exceptions.
I do jump around to other commissions. Please do not worry, I only do so to keep myself fresh. For example, if I find a commission complicated, I may work on another between stages so I get a bit of a break, then move on back to yours. Or, some days I'd like to sketch, not ink, so I may work on images that need to be sketched first. No huge delays will be done because of this. If you feel like a lot of commissions are being done before yours, feel free to note or message me expressing your concern or ask for any updates. I also have a Trello queue that is updated live!
Icons and other small commissions are usually done in-between larger commissions
About My Style
I reserve the right to interpret your character in my own style. This includes things like tweaking colours a bit and possibly changing the shape of markings slightly in order for them to wrap around the form and lineart in an appealing way. In no case will I change things so much that the character is unrecognizable, and I will keep specifics like a certain number of spots or stripes the same.
For small commissions or commissions with shading, I WILL lighten dark characters otherwise you won't be able to see them. I will also never work with pitch black or stark white for markings; they will be changed by a few shades so that it will bring the piece together better
I accept commission information by telegram or Twitter DMs. All commission inquiries will be handled by my Manager promptly.
It is the responsibility of the commissioner to provide me with all necessary information to complete the commission.
Commissions and clients are handled entirely through my manager. She oversees communication, as well as Queue organization.
Payment Plans and Refunds Payments
Payment is due up-front before any work has begun.
Payment is in USD ONLY. If you send in another currency, I will send it back and request you to pay the full USD amount.
PayPal only! No e-checks or cash. Cash will only be accepted at conventions or in-person.
Never send with the "friends and family" option unless you are told otherwise. Please only send with "goods and services" and select "no address needed."
Please have payment/info ready within 48 hours of your commission being accepted. If payment is not provided promptly, your slot may be given up to another at my discretion.
Art is my only and full-time job. All payments I receive go immediately to rent, food, transportation, and medical bills. I do have to spend money almost as soon as I make it, often before the commission is complete. Because of this, if there is a situation where a refund is needed, it will take a short duration of time for me to make the money to supply a refund. See below for more refund related statements.
Half and Half: I require half of the payment upfront and will do half the work. Once finished, the next half must be sent and the commission will then be finished
Payment plans available only on commissions above $100. Payment plans are not always accepted
If I am unable to start your commission, you will be refunded in full.
The Artist reserves the right to issue a refund and cancel a commission, at any time, due to poor communication, rude or inappropriate behavior, or the inability to communicate in effective English.
The commissioner may also cancel a commission at any time, however they may only request a refund if they have gone FOUR (4) months without an update from me and no progress has been made.
In the case of a cancellation on my part due to personal matters, you will be refunded in full even if work has begun.
If you request a refund before the four month period, you might be given a refund if I have the ability to do so!
Artwork is non-refundable once complete. Any concerns must be brought up during the commission process as I send you things to approve.
Progress, Edits and Alterations All commissions other than sketches/coloured sketches will receive progress updates if the commissioner requests.
Edits and Alterations
Generally I do not allow any more then two large alterations (unless they are my mistakes) before asking for compensation, but this is subject to vary depending on the project, size of the alterations and amount initially paid.
Complete re-draws in the sketch stage are free if it is due to my own mistakes. If you'd like a re-draw of the same pose/idea but done a bit differently, this can cost extra or be free, depends. If you'd like a whole new pose/idea, then it is the full price of a regular sketch. Unless discussed that multiple sketches would be needed before starting this commission.
PSD and Sai Files will be saved for 5 days on my hard drive before being wiped. If no issues are brought to my attention in this time, the files will be gone and no further edits will be made.
If a deadline is not set, I will try my best to get your art finished within FOUR months time maximum, but very rarely does it take that long. I do my best to get art done as quickly as possible, but time taken can vary greatly depending on a multitude of factors, including complexity, communication, how many people are ahead of you in my queue, real life matters, etc.
If you need something done by a certain date, I require at least two weeks notice. Furthermore, if you do want to set a deadline, please be clear about this and make sure I have agreed to said deadline.
If I miss a deadline due to slow responses from you, you will not be compensated and the commission will be finished as normal.
Multiple Character Commissions In the case of commissioning an image with multiple characters that do not all belong to you:
You will need to pick one person who will be communicating with me, I will only work/email with one person.
It is that person's responsibility to make sure all parties receive progress updates I send and to deliver their requests for changes to me. I cannot fix things after the commission is finished if you did not ask for the changes the other party wanted.
I must have elicit permission from the other character's owners through the person commissioning the art. The artist is not at fault for miscommunication if you decide to commission art with or of someone else's characters without their permission. If this happens, the commissioner will be blacklisted and the art deleted.
Contacting me and Asking for Updates Contacting me
If you have any questions, concerns, or are just curious about your commission's status, feel free to Telegram or note me. See contact info.
If you are waiting on a commission, I ask that you give at least a week's time after each update before asking for another, unless there is a deadline.
Don't forget about the COMMISSION QUEUEif you are wondering about the status of your commission and where you are in Queue. It's updated very frequently.
You are free to post any commission done for you to a personal/public gallery, so long as credit is provided. I do, however, ask you do not re-post commissions in their full size to public galleries, and do not remove my signature on the image, unless cropping to use for icons and similar.
You may make avatars, banners and other web graphics out of the art you receive, but you may not edit my images, pay someone else to colour unfinished commissions, etc. without my permission.
You may not pay another person to finish work partially created for you without permission.
You may not finish work from me without permission. You are allowed to pay me the difference to upgrade it for you!
Feel free to make prints/copies of the image so long as it is for personal use and no profit is made.
The commissioner may not profit off of the artist's work in any sense of the manner. This includes but not limited to selling sketches as YCHs, selling pieces of art as a "character auction" or as "extra art" for a character to add to the selling price.
The client can purchase full image rights to their commission for $200 per image. This includes the rights to use the piece in advertising and profit, as well as requesting that the artist not use the piece for their advertisement and display have their piece not be used for any commercial or display purpose, using it for my website, putting it on business cards, displaying it at conventions, etc. This also applies if the client wants a ‘Secret’ piece that is not posted anywhere, just for their personal use.
I reserve the right to refuse any commission for any reason, and am in no way obligated to provide a reason in the case of refusal.
Unless I have explicitly stated otherwise, I will retain all copyright to my artwork, even when characters contained within the work belong to the commissioner. It is in my right to post, distribute, copy, reproduce, etc for promotion. This includes prints/etc to be sold at conventions.
I am not obligated to post your commission to my gallery, or anywhere else.
I reserve the right to use rejected sketches and pose sketches (i.e. if you rejected a sketch for a whole new pose) for my own use, but I will alter it so the character doesn't look like yours.
Please discuss things with me if you want to purchase an image's full copyright/publishing rights.
Do you livestream commissions? Yes. I frequently stream and do many in-stream commissions. I will also stream your regular commission publicly or privately at request and at times extra payment.
If I don't have any references, is there an extra fee? This very much depends on the details, how simple it is, how the description is, etc. Very rarely is there a fee but if it's very complicated then there is. Fee price varies from subject to subject and will be discussed with you.
Will you design a character for me? I sure can! I very much enjoy designing characters, but like above, it really depends on details.
Will you draw in another style? Usually no, but feel free to ask! Sometimes it's great fun and a good challenge.
What format will I get the high-res image in? You will receive a PNG format, unless you'd like another format. SAI and PSD files are not offered unless discussed and agreed upon beforehand.
Is there a fee for private commissions? Currently, no, but only if you let me know before I start. I'm perfectly fine with keeping things private, or keeping things private until a certain time (for birthdays and gifts).
Will you draw NSFW art for a minor? No. I will never draw NSFW art for someone under the age of 18. If I suspect that I am being lied to or that a commissioner is being deceiving about their age, I retain the right to refuse the commission or ask for ID.
NOTE ABOUT AGE: Anyone commissioning me via PayPal is assumed to be over 18 years of age, as that is PayPal's account policy. I am not liable for any damages or costs if said person is found to be underage.
NOTE ABOUT CHARGEBACKS: Don't. If I find that you chargeback on me on PayPal with no warning, I will dispute the claim, and if it is a large amount I will pursue legal action. I will also make a commissioner's beware about you with screenshots provided and you will be IMMEDIATELY blacklisted and blocked from all of my accounts and from my business.
By commissioning me you are agreeing to my Terms of Service. Ignorance of my terms is not an excuse; by purchasing a commission you are signing a legally binding contract. If you do not abide by these terms you reserve the right to not commission me. If you violate any of the terms listed above you will be blacklisted with no refund; serious breaks of our legal contract will be prosecuted by law. Thank you for taking the time to read over my Terms of Service, I hope to work with you in the future.